ALIVO is operated by CNMA PROD, which is the data controller for the personal data described here. By creating an account you are dealing with CNMA PROD.
We collect only what ALIVO needs to work: your email address and login credentials, the nickname and preferences you choose, the goals you set and whether you did them, the notes your Friend keeps from your conversations, nutrition notes you share, your check-in settings, and your membership status. We also process basic technical data such as device type and IP address to keep the service secure.
We use this data to create and maintain your account, provide and personalize the service, send the check-ins you ask for, keep the service secure and prevent abuse, and respond to support requests. Our legal bases are performance of our contract with you, our legitimate interest in running a secure and reliable service, and legal obligations where they apply.
Your data is yours alone. Every record is tied to your account and protected at the database level, so no other person using ALIVO can read or change it.
We share data only with the service providers needed to run ALIVO: hosting and database infrastructure, an AI model provider (your conversations are sent to it so your Friend can reply — only your own context is ever included), and Paddle, our Merchant of Record, which handles the sale of memberships, payments, tax compliance and invoicing. ALIVO never sees or stores your card details. We may also share data with professional advisers, or with authorities where required by law.
We keep your data only while your account exists or as long as the law requires, and it is deleted or anonymised when no longer needed. You can delete your account and everything in it at any time from the You page.
You have the right to access, correct or delete your personal data, to restrict or object to its processing, to data portability, and to withdraw consent where processing is based on consent. Contact us to exercise any of these rights — we respond within one month. You also have the right to complain to your data protection authority.
We protect your data with appropriate technical and organisational measures, including encryption in transit and strict access controls. We use only essential cookies and similar storage needed to keep you signed in and the app working — no advertising or tracking cookies.
We don't sell your data or use it for advertising. Some processing by our service providers may take place outside your country; where it does, appropriate safeguards such as standard contractual clauses apply.
These terms are between you and CNMA PROD, the operator of ALIVO. By continuing to use ALIVO you agree to these terms. You must be of legal age in your country, or have authority to bind the organisation you use ALIVO for.
ALIVO is a personal wellness companion for your own use. We grant you a limited, non-exclusive, non-transferable right to use it within your membership. CNMA PROD retains all ownership of the service and its intellectual property — the software, design, content, documentation, branding and the Friend characters (Alex, Luna and Max). You may not reverse engineer, resell, redistribute, or circumvent technical limits of the service.
You're responsible for keeping your login details confidential, for activity under your account, and for providing accurate information. You must not misuse ALIVO — including using it unlawfully, for fraud or spam, to infringe others' intellectual property, to interfere with its security (malware, probing, scraping), or to access other people's data.
Your conversations and goals remain yours. You grant us a limited license to host and process that content solely to provide the service to you.
Membership starts with a 14-day free trial. After that it renews automatically at the price shown when you signed up, until you cancel. You can cancel any time from the Membership page; access continues until the end of the period you've paid for. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation and refund mechanics are governed by Paddle's Buyer Terms.
ALIVO is provided as-is, and we don't guarantee uninterrupted or error-free performance. To the fullest extent permitted by law we disclaim implied warranties, and our aggregate liability is capped at the fees you paid in the previous 12 months. We are not liable for indirect or consequential losses, except where liability cannot be limited by law (such as for fraud, death or personal injury).
We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. When access ends, your data is handled as described in the Privacy Notice above. These terms are governed by the laws of the seller's jurisdiction, and disputes are subject to its courts unless mandatory law says otherwise.
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net or contact us at support@alivo.io and we'll help.
Cancelling your membership stops future renewals; you keep access until the end of the period you've already paid for.
your Friend is an AI. Everything said here comes from a language model, and a language model can be wrong, out of date, incomplete, or simply not right for you.
What you get here is general wellness and everyday coaching information — encouragement, ideas, structure, company. It is not medical, psychological, nutritional, physiotherapy or any other professional advice, and no conversation here creates a professional relationship or a diagnosis.
Please use your own judgement, and check anything that matters with someone properly qualified who knows your situation.
Don't rely on your Friend for diagnosis, treatment, medication, injuries, serious or persistent symptoms, disordered eating, pregnancy, or a mental-health crisis. Those need a real professional, and your Friend will say so too.
If something is urgent — you're badly hurt, unwell, or unsafe — contact emergency services or a qualified professional right away. This app is not an emergency service and nobody here is watching your messages in real time.
Decisions are still yours. You stay responsible for what you choose to do with anything suggested here, including how hard you push and when you stop.
None of that changes the point of this. your Friend is here to help you show up for yourself, kindly and consistently.
Questions? Reach us at support@alivo.io.